FAQ

Your account

• Common Login Issues
• How can I get on my team's TalentWall?
• Do you have onboarding training sessions?

Syncing issues

• How do I run an import?
• I'm seeing a candidate for a closed requisition
• I updated the name of a role and it's not changing in TalentWall
• How come I can't see my new stage names on an open job that I just created in Greenhouse?

Permissions

• How come I can't see a job?
• How come I can't see a candidate?

Error messages

• Sorry but we can't find that page
• How come I'm getting a failed to move candidate error?

Reports and Metrics

• I can't see all rejection reasons
• Can we pull in analytics for a closed role?
• Why is there a discrepancy in one of the Interviews widget?
• Why is there a discrepancy in the Offers widget?
• Why is there a discrepancy in the Offers Declined widget?

Sharing and sending reports

• Why don't all the jobs appear in the tab that I shared with someone?
• How can I share a Dashboard in Analytics?
• How can I share tabs on the Wall?

Feature requests

• Which ATS integrates with TalentWall?
• Can I see the average time a candidate has been in a stage?
• Can we import candidate survey data from Greenhouse?